Privacy Policy

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PRIVACY POLICY

Last Updated: February 6, 2026

Efficiency Experts, LLC (“Company,” “we,” “us,” or “our”) provides AI-powered voice receptionist and outbound calling services for businesses. Our website is: efficiencyexperts.ai.

2. Information We Collect

We may collect the following categories of information:

(a) Information You Provide to Us

When you use our website, request a demo, or sign up for services, we may collect:

Name

Email address

Business name

Phone number

Billing information

Any other information you voluntarily provide

(b) Information Collected Automatically

When you visit our site or use our services, we may collect:

IP address

Browser type

Device type

Usage data

Cookies and tracking data

(c) Call Data

If you are contacted by our AI agent or use our platform, we may collect:

Phone numbers dialed

Call duration

Call outcomes

Transcripts or summaries of calls

Notes generated by the AI

Technical call metadata

We do not record audio calls unless explicitly stated and consented to in advance.

3. How We Use Your Information

We use your information to:

Provide and improve our services

Operate AI voice agents

Log call outcomes

Troubleshoot issues

Prevent fraud or abuse

Comply with legal obligations

Improve our product

We do not sell your personal data to third parties.

4. Sharing of Information

We may share your information with:

Twilio – for call routing and telephony infrastructure

ElevenLabs – for AI voice and conversation processing

Google Sheets or other data storage tools – for call logging

Legal authorities if required by law

We only share data that is necessary to operate the service.

5. Your Rights

You may:

Request access to your data

Request deletion of your data

Request correction of inaccurate data

Opt out of further communications

To make any request, email: info@effiencyexperts.ai

6. Data Retention

We retain call data only as long as necessary for business, compliance, or troubleshooting purposes. After that, data may be anonymized or deleted.

7. Security

We use industry-standard safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

9. Contact

If you have questions about this policy, contact us at: info@efficiencyexperts.ai